Customer Service

We understand that your gift must be delivered in perfect condition, which is why we take so much care when picking and packing them. We pride ourselves on our customer service and aim to dispatch all orders promptly within 3-5 working days, subject to stock availability. Due to the hand made nature of our range please be advised at times delivery can take 12-16 weeks due to manufacturing times.


Standard Delivery – 3-5 days from the date of dispatch
The following postage charges apply to the *UK Mainland only.
- £5 for each address on orders under £65
- FREE delivery over £65.00
Delivery is 3-5 working days from date of dispatch. Goods will be sent via Royal Mail First Class.
*Additional charges may apply for some Highland, Scottish Islands, Northern Ireland, Isle of Man or Channel Island addresses.

 

Overseas Orders


If you order Products from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Goods sent overseas will be sent using Royal Mail International Signed for or an International Courier. All international deliveries are charged according to weight and destination.

 

Failed deliveries


If for some reason your goods fail to arrive please call customer services on 0203 501 0690. Failure of an item to arrive after dispatch as a result of Royal Mail will be claimed for after the standard 15 working day period set out in their terms and conditions. Goods sent by courier will require a signature. The courier company will card a property twice to advise of attempted deliveries.
Following this, items will be returned to the local delivery depot and held for 5 days. If uncollected or undelivered, they will be returned to us and a charge of £5.50 for re-delivery will be required to re-send.

 

Returns Policy

 

In the likely event that the product does not suit your needs , we are happy to take back your product as long as its within 14 days of receiving the product and both the product and packaging are in the  good condition . The cost of sending it back to us , unfortunately will lie with the customer.

For any further details please email us on info@mazali.co.uk